Legal Documents

Jbaj Privacy Policy — How Your Data Is Kept Safe

The security of your personal data is our top priority. This page covers everything you need to know about how jbaj collects, uses, and protects your information.

Last Updated: 1 January 2026
Language: English
Version: 2.4

Key Highlights

Types of Data Collected
Purpose of Data Use
Third-Party Sharing
Cookie Policy
Your Rights
Contact Methods
SSL Encryption
Your Data Is Never Sold
Fully Confidential
Transparent Policy in Bengali
Regular Updates

How does jbaj protect your data?

6 Core Pillars of Our Privacy Policy

SSL Encryption

Every transaction and data exchange on jbaj.bet is protected by 256-bit SSL encryption. No third party can intercept data between your browser and our servers.

Secure Data Storage

Your personal data is stored in encrypted databases. Passwords are never stored in plain text — only hashed versions are kept.

Restricted Access

Access to your data is restricted to authorised personnel only. Every access is logged and regularly audited.

Your Data Is Never Sold

Jbaj never sells or rents your personal information to third parties. Your data is never shared with any marketing company.

Your Controls

You may view, correct, or request deletion of your data at any time. Your right to data portability is also preserved.

Regular Security Audits

Regular security audits and penetration tests are conducted by independent external experts. Any vulnerabilities identified are resolved immediately.

Chapter 1

Introduction & Applicability

Jbaj.bet ("jbaj", "we") is an online betting and gaming platform for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you use our website, app, and related services, how that information is used, and how it is kept secure.

By using jbaj.bet, you agree to this Privacy Policy. We recommend reading this policy alongside our Terms & Conditions.

We take your privacy seriously. Protecting every player's data at jbaj is both our responsibility and our commitment.

In summary: We collect only the data we need, never share it with third parties without your consent, and store it with the highest level of security.

Chapter 2

What information do we collect?

Jbaj collects information in two ways — what you provide directly, and what our systems collect automatically.

Information you provide directly:
  • Full Name & Date of Birth (collected at account registration)
  • Mobile Number & Email Address
  • Payment details (bKash/Nagad number — full numbers are not stored)
  • Identity verification documents (NID, passport — for verification purposes only)
  • Messages & complaints sent to support
Automatically Collected Information:
  • IP Address & Device Information
  • Browser Type & Operating System
  • Page Visits & Session Duration
  • Betting & Transaction History
  • Cookies & Tracking Data (see Cookies section for details)
Data Type Reason for Collection Mandatory?
Name & Date of BirthIdentity Verification & Age ConfirmationYes
Mobile NumberAccount Verification & CommunicationYes
Payment InformationDeposit & Withdrawal ProcessYes
IP AddressSecurity & Fraud PreventionAutomatic
Betting HistoryAccount Records & Dispute ResolutionAutomatic
Device InformationPrevention of Multiple AccountsAutomatic
Chapter 3

Why do we use your data?

Jbaj uses your data only for specific, legitimate purposes. Each purpose is explained in detail below.

  • Service Delivery: To manage your account, process deposits/withdrawals, and ensure uninterrupted betting services.
  • Identity Verification: To complete age verification and the KYC (Know Your Customer) process.
  • Security: To prevent fraud, money laundering, and unauthorised access.
  • Support Services: To resolve your issues and answer your questions.
  • Regulatory Compliance: To meet legal obligations and fulfill requirements from relevant authorities.
  • Service Improvement: To analyze user experience and improve the platform.
  • Promotional Communications: To send you bonus and promotional updates (only with your consent, and you may opt out at any time).

jbaj never uses your information for fraudulent purposes. All use is strictly limited to the purposes outlined in this policy.

Chapter 4

Do we share data with third parties?

Jbaj never sells or rents your data. However, limited information may be shared in certain specific circumstances:

  • Payment Processors: bKash, Nagad, Rocket — limited data shared solely to process transactions.
  • Game Providers: Evolution, Pragmatic Play, and others — minimum data shared for game operation.
  • Legal Authorities: Where required by court order or legal obligation.
  • Fraud Prevention Services: Necessary data shared with fraud detection systems.

We have agreements with every third party that prevent them from using your data for their own purposes. They may only use your information for the specific tasks assigned to them.

Data shared with third parties is kept to a strict minimum — only what is necessary.

Chapter 5

Cookie & Tracking Policy

Cookies are small text files stored in your browser. jbaj uses cookies to keep the platform functional and personalised.

Cookie Type Purpose Duration Status
Essential Cookies Login Sessions & Security At End of Session Mandatory
Functional Cookies Remembering language preferences and settings 1 Year Mandatory
Analytics Cookies Usage Statistics 6 Months Optional
Marketing Cookies To show you relevant offers 3 months Optional

You can disable optional cookies through your browser settings. However, disabling essential or functional cookies may affect how the platform performs. You will be notified about cookie consent the first time you visit jbaj.bet.

Chapter 6

How long is your data retained?

Jbaj retains your data only for as long as necessary. Each category of data has its own retention policy:

  • Account Information: For as long as your account remains active, and for 5 years after closure (as required by law).
  • Transaction Records: 7 years (to comply with financial regulations).
  • Support & Contact Messages: 3 years.
  • Identity Verification Documents: 5 years.
  • Logs & Session Data: 1 year.

Once the retention period expires, data is securely deleted or anonymized. Certain data may be retained longer due to legal obligations.

Chapter 7

Data Security Measures

Jbaj uses industry-standard technology and processes to keep your data secure:

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Database Encryption: Stored data is encrypted with AES-256.
  • Two-Factor Authentication (2FA): Additional verification required for suspicious login attempts.
  • Firewall & DDoS Protection: Protection against cyber attacks.
  • Regular Backups: Protection against data loss.
  • Staff Training: All staff are trained in data protection policies.
  • Third-Party Audit: Annual security assessments.

In the event of a data breach, we will notify affected players within 72 hours and take immediate action.

Chapter 8

Your Data Rights

Jbaj gives you full control over your personal data. You have the following rights:

Right to Access

You may request to view the data we hold about you.

Right to Rectification

You may correct any inaccurate or outdated information.

Right to Erasure

You may request that your data be deleted under certain circumstances.

Right to Portability

You can download a copy of your personal data.

Right to Object to Processing

You may object to the use of your data for marketing purposes.

Right to Restriction

You may temporarily restrict the processing of certain data.

To exercise these rights privacy@jbaj.betEmail us or contact us via Live Chat. We will respond within 30 days.

Chapter 9

Protection of Minors' Data

Jbaj strictly prohibits providing services to anyone under 18. We do not knowingly collect or process any data from minors.

Age is verified at the point of registration. If we become aware that a minor has created an account, we will immediately deactivate it and delete all associated data.

If you believe a minor is using jbaj, please contact us immediately.

Chapter 10

Privacy Policy Updates

Jbaj reserves the right to update this Privacy Policy at any time. The policy may be revised in response to changes in law or technology.

For significant changes:

  • SMS notifications will be sent to your registered mobile number.
  • A notification will be displayed when you access the platform.
  • You will be notified by email (if an email address is on file).

Continued use of the platform after any changes constitutes your acceptance of the updated policy. The date of change and version number are always displayed at the top of this page.

See last updated date: 1 January 2026 (Version 2.4)

Chapter 11

Privacy Contact

For any questions, complaints, or requests regarding your data, please contact our Data Protection team:

  • Email: privacy@jbaj.bet
  • Support Email: support@jbaj.bet
  • Live Chat: Active 24/7, support in Bengali
  • Response Time: Usually within 48 hours

Requests for data deletion or portability may require identity verification. We will always respect your rights.

Your Data, Our Responsibility

Jbaj values your trust above all else. If you have any questions about our Privacy Policy or concerns regarding your data, please reach out to us right away.

Also Read Terms & Conditions

Privacy FAQs

Questions Players Ask Most

Your full bKash or Nagad number is never stored directly. Only partial details (such as the last 4 digits) are retained in encrypted format for transaction records. Complete payment information is never stored in plain text.

Yes, you may request deletion of your data. However, financial and regulatory requirements mean that certain transaction records must be retained for 5–7 years. All other data beyond these mandatory records can be deleted. Submit your request to privacy@jbaj.bet.

Only with your consent. During registration, you have the option to consent to marketing communications. You can opt out of marketing messages at any time through your account settings or by contacting us.

In some cases, limited data (such as gaming session data) may be transmitted to international game providers' servers. This is strictly limited to the minimum necessary information, and all relevant providers are bound by rigorous data protection agreements.

After account closure, transaction records are retained for 5–7 years to meet financial regulatory requirements, after which they are automatically deleted or anonymised. You may submit a separate request to have your personally identifiable information deleted.

Your data is safe — join with complete peace of mind

Your data is fully secure at jbaj. With a transparent privacy policy and robust security measures, we are always here for you.

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